Frequently Asked Questions
Your guide to glowing skin and seamless shopping with MELLO.
Are MELLO products cruelty-free and vegan?
Yes, absolutely. We pride ourselves on being 100% cruelty-free and vegan. We do not test on animals, nor do we use any animal-derived ingredients in our formulations.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy if a product doesn't suit my skin?
We want you to love your glow. If you are not satisfied, you can return your products within 30 days of purchase for a full refund or store credit, even if the product has been opened.
Are your beauty products safe for sensitive skin?
MELLO products are formulated with dermatologically tested, clean ingredients. However, we always recommend performing a patch test on a small area of skin before full application.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.
Do you offer subscription services for recurring orders?
Yes! You can subscribe to your favorite essentials and save 15% on every order. You can choose your delivery frequency and cancel or pause at any time.