Returns & Exchanges
At MELLO, we want you to love your glow; if you are not completely satisfied with your purchase, you can return your items within 30 days of receipt. Please ensure products are in their original packaging and gently used or unopened to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Pack Your Items
Carefully place the beauty products in their original box or a secure mailer to prevent damage during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your package.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect the items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing